Delivery Time

Your order should normally reach you within 4 to 5 working days (excludes Weekends, UK Bank Holidays and Public Holidays) of receipt of your order, but could take up to 7 working days (excludes Weekends, UK Bank Holidays and Public Holidays) to reach you.

Shipping and Handling

Shipping is calculated based on your cart value.

We use two main carriers Royal Mail for smaller items and My Hermes tracked for large packages.

Missing Delivery

Please contact us should you consider that your parcel is missing. Please consider that Royal Mail does not consider a parcel missing for 15 working days. Please take into account that we do not post at weekends, bank holidays and postage can take longer at seasonal points throughout the year.

Back Orders

We do not allow back orders at this time.

Returns

All goods which have been cut or processed by the purchaser will have been accepted by the purchaser and therefore cannot be returned or exchanged. Similarly any claim in respect of faults in the goods supplied, where the claim has not been made within 14 days of receipt, will be dealt with on the basis that the goods have been accepted by the purchaser, and therefore cannot be rejected. No items will be accepted for return after 14 days. Please also note that a refund will not be given if items have been cleaned, or used contrary to any instructions on this website. A refund will also not be given for samples as these are free with a small cost to cover processing and shipping. A full refund will be made for the return of faulty items, if a claim has been made in accordance with our Terms & Conditions.

Items cut to order are non refundable.

 

Your rights to return goods are protected under the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which can be found at http://www.legislation.gov.uk/uksi/2013/3134/contents/made.